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RaiBack | The Most Adobted Feedback Solution

Get the most valuable feedback and analytics features 

Intuitive Dashboard

Formulating surveys and monitoring performance through a number of graphical reports

Variety of Channels

connect with the e-platforms and sending evaluation questions to customers or beneficiaries via SMS, QR code or a link.

Unlimted

Create an unlimited number of questionnaires and assign them to a branch, department or person as desired.

Depth Analytics

enables you to track the changing level of satisfaction and evaluation of customer opinions with high accuracy

Real-Time Data

Frequent update of the respondent's feedback from the feedback channel to the analytical dashboard & control panel and vice-versa.

Get To Know Your Customers', Improve Their Experience, Optimize Your Services & Products

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 assess and measure customer satisfaction

RaiBack Application and feedback system for evaluating and measuring customer satisfaction, evaluating the level of services and performance of products provided to customers by designing a questionnaire or several questionnaires to measure customer satisfaction about the performance of branches, internal departments, and employees in particular. The solution is suitable for use in government, health (hospitals and health centers), hospitality (hotels), commercial (restaurants, retail, charity, retail, service sectors).

Customer Satisfaction Assessment and Measurement is a simple and flexible application to measure the level of service, product performance, and customizable to be compatible with the organizational structure of the beneficiaries and the totally personalized to match the identity of the beneficiaries.

THE APP
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Your opinion matters, kindly  rate our services by clicking the link below

Get Your Customers Feedback Via Multiple Channels

The Customer Satisfaction Assessment and Measurement System includes an easy and innovative mechanism for measuring the satisfaction of customers, employees or beneficiaries of the services and products provided by the customer choosing his or her satisfaction with the service by clicking on one of the following evaluation options:

FeedBack Device

  • Direct synchronization with the control panel.

  • Ability to evaluate the device without having to connect to the network.

  • High security, customizable access, and view questionnaires according to user permissions.

  • Flexibility, ease of use and limited use (to receive ratings and customer opinions only).
     

FeedBack Channels Features 

  •  

    Send an evaluation questionnaire to a customer segment via text messages through the control panel.

  • Create a QR code that will not be evaluated by customers. Integrate it into electronic channels or print it in websites and target branches.

FeedBack Collection and Questionnaire Types


  • Evaluation of customer satisfaction or beneficiaries through evaluations of expressive expression is very satisfied - content - dissatisfied - very dissatisfied.

  • Select the satisfaction of customers and beneficiaries through star ratings.

  • Explore customer opinions and comments through multiple text and multiple-choice questions.

  • Obtain contacts and data of evaluators and target customers as an optional feature.

HOW IT WORKS

The Intuitive Dashboard Features

Personalization and Total Control 

  • Multilingual.

  • Personalized interface with identity and placement of the logo of the user (integrated diagnosis).

  • Control over user permissions in channels, client evaluation, management system, and control panel.

  • Adjustment of the duration and time of the evaluation questionnaire.

  • Notifies administrators automatically when the rating level and evaluation results are significantly reduced.

  • Monitor the status of the devices of assessment and measurement of customer satisfaction and activity (offline - offline).

Analytics

  • Ease of comparison of performance indicators and measurement of satisfaction between branches, departments, employees or services and products and clarity.

  • Export and report evaluation results to multiple emails automatically.

  • A direct update of the questionnaire results or evaluation questions of customers and beneficiaries of the electronic control system or channel of the control panel.

  • Issuing and exporting daily, weekly, monthly, and annual reports to the results of the questionnaire or evaluation questions of customers and beneficiaries.

Through the Control Panel for evaluation and measurement of customer satisfaction, users can view the results of feedbacks directly to allow administrators to track the level of services and performance of products delivered to customers and make appropriate decisions to improve customer and beneficiaries experience.

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Scalbility 

  • Create an unlimited number of questionnaires and assign them to a branch, department or person as desired.

  • Add branches, departments, employees or services and products to several levels of a major branch.

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SUCCESS PARTNERS

Get to know our most prominent clients 

TESTIMONIALS

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